Company Info

Pictures of Work Completed

Owner/Lead

Contractor:

Eric Brandon Cross

Background Info

• • I hold two degrees, including a Bachelors of Science in Telecommunications Management from DeVry University and CIS degree from Fast Train of Jacksonville.

    • My personal specialty in dealing with clients is gaining trust. My approach is to resolve customer issues by answering all questions about the products and services. I strive to deliver outstanding customer service and provide consumers with an overall positive store experience.

    • I have been in the IT/Contracting industry for 8 years with a wide range of experience. I also hold some industry related certifications including A+, Network +, Security +, CCENT, and Microsoft Certified Professional.

    • I specialize in a wide range of related skills, including: wiring, networking, file-sharing, wireless, Active Directory, MS server, Exchange, All MS OS, MS Office, MAC, Linux, Security, Virtualization, iPhone, Blackberry, Droid, PC break/fix, upgrades, troubleshooting, helpdesk, phone support, VOIP, IVR, Email clients, MS exchange, printers, Point-of-Sale, Various software, router support, , Quick-books, Data recovery, Cisco ,Antivirus, etc.

      • I have worked many tech refresh and Windows XP migration projects (contacts). This consisted of all types of various clients ranging from very large hospitals (over 1200 PC’s) to very small law office (5 PC’s). This has given a wide skill set in dealing with people, companies, and their business networks.

      • I successfully ran Help Desk Level II as a consultant. I actively participated in increasing user level satisfaction of newly implemented software. I also help reduce response time to Level II support requests by as much as 25%.

      • I successfully installed and supported new rewards program software, before the busiest retail shopping day of the year, for Kirkland’s retail stores. This project required excellent communication skills and team work. I was responsible for communicating with internal Management, external software contractors, internal help desk, and 265 retail store managers to complete the project.